Terms
and Conditions of Contract of Hire
NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR
STATUTORY RIGHTS AS A CONSUMER
Terms Last Updated September 2010
Please read these Terms and Conditions as they form part of your Hire Agreement.
These terms applies whether a contract was made via email, in writing or verbally.
We trade in Euros (EUR). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.
Credit Cards keyed online are automatically debited at the time of purchase. Sometimes this may apply for reservations over the phone , if this is the case you will be notified prior to being charged.
Please
note that all bookings must be made online using our website
or over the phone. We cannot accept reservations received by
other website's or by post.
You may only place reservations and make communications with
us in English or Portuguese, and all contracts concluded between
us will be in English.
Our promise of immediate execution of reservations:
All reservations will be processed within 24 hours , and an email sent to you (the customer) no later than 1 working day after receipt, confirming the reservation. However it's your responsibility to give us correct email address or/and contact us if you didn't receive the email, within 72 hours after booking.
1. Agreed Price:
The Agreed price is the price to be paid for the journey as agreed between Algarve Limousines and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these details should be made to us at least 7 days in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's requirement subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us.
2. Payment:
a. All bookings are confirmed by the payment in advance of a non-refundable deposit.
b. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of hire. The agreed payment method appears on the booking confirmation.
c. All Tickets for Shows, Concerts, Tours, Entry or Admission Charges, Theater or Dinner Reservations must be made in advance and are Non Refundable in the event of cancellation.
d. All Tolls, Parking Charges, will be made by us and must be refunded at the end of the hire by you ( the customer).
Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. We do not accept cheque's, debit cards, credit cards or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by cheque or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Credit card payments are subject to a 5% (five per cent) surcharge on the transaction amount. Card Transactions will be processed by Millennium BCP on behalf of Algarve Limousines, and will appear in your card statement as " ALGARVE LIMOUSINES "
3. Cancellation of
booking:
Canceling a reservation -
a) Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are cancelled with less than 14 (fourteen) days notice the full agreed price becomes due and owing. In the event of cancellation between 90 (ninety) days and 14 (fourteen) days of the date of travel 50% (fifty per cent) of the total agreed price is due and owing. To cancel a reservation please call us as soon as possible and confirm your cancellation by email, within the stated period.
b) PLEASE NOTE - if you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed plus petrol and driver costs, This will be charge to your card on file. In the event that a credit/charge card was not used for securing the booking we will invoice you directly should the additional payment's not be made. Failure to make this payment will result in legal proceedings against you (the customer)
Cancellation By Us - We reserve the right to cancel the limousine hire contract between us if:
a)
the client doesn't accept our terms and conditions and/or refuse
to make a deposit payment,
b) we do not operate in your area, or
c) one or more of the limos you have booked no longer will be
able to cover your reservation.
If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.
4. Grace Period:
Algarve Limousines strives always to arrive at all pick up points in advance of the times agreed. There may, however, be causes that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 30 (thirty) minutes grace. In any event a grace period is invoked in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting.
The booked pickup address, the destination and the route, must be accessible for the type of vehicle the customer hires. If the location or the route cannot be accessed because of traffic signs or physical restrictions, or may endanger the safety of the vehicle or its passengers, the driver reserves the right at any time to arrange an alternative route, or location to pickup or drop off the customers.
5. Damages:
Damages,
subsequent cost's of repair's of such damage's to the limousine's
hired as used by you the customer and/or your guests howsoever
caused is your responsibility. Additionally, in the event that
one of the party is sick or soils in the limousine we will charge
a minimum of €150.00 to make the vehicle good. An additional
daily charge may be imposed should the vehicle be taken out
of commission a daily hire rate effective to that vehicle. Criminal
Damage may be reported to relevant persons/authorities, should
we feel this is necessary.Were the booking was secured using
a credit/charge card you the customer here agree that we may
deduct from that card damages as they have arisen. In the event
that a credit/charge card was not used for securing the booking
we will invoice you directly should the additional payment's
not be made on the night. Failure to make this payment will
result in legal proceedings against you (the customer)
6. Additional Charges / Overtime:
Overtime charges begin immediately after the end time as set out in the section “Requirement Ends”. Under this agreement the overtime rate per hour or part there of is €100.00 Additional Mileage over and above the allowance will also be charged before the end of the hire. Payment of all overtime charges and excess mileage must be settled before the end of the hire. In the event that payment of overtime charges and excess mileage cannot be made on the day of the hire, the customer agrees that the amount's will be charged to the credit/debit card with which the booking deposit was paid. Credit card payments are subject to 5% (five per cent) surcharge on the transaction amount. In the event that a credit/charge card was not used for securing the booking we will invoice you directly should the additional payment's not be made on the night. Failure to make this payment will result in legal proceedings against you (the customer)
7. Hire type:
We offer a range of hire options, including a pick up and return service, a one way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires.
Reduction in the number of passengers and alterations to the journey will not justify the customer for refund or reimbursement, as the resources are allocated for the original booking.
8. Vehicle supplied:
We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.
9. Airport Drop Offs/Pick ups:
Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Algarve Limousines to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.
In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.
10. Lost Property:
We are unable to take responsibility for loss or damage to property left in the vehicle at any time or under any circumstances.
11. Breakdown:
We
are proud of our vehicles and all are kept at high standards,
however breakdown, accidents, road closures and traffic related
delays are inevitable.
In the unlikely event of a break down or the car being rendered
unserviceable (for example, in the event of collision) we will
use our best endeavours to provide a back up vehicle or vehicles
as quickly as possible. However, we cannot be held liable for
any consequential loss incurred as a result of vehicle breakdown
or similar unavailability.
If the vehicle is late or has broken down, this will not justify the client for a refund as alternative arrangements would be made to send out a replacement vehicle. If the alternative vehicle is not available then a full refund will be made to the customer and Algarve Limousines accepts no other responsibility or liability for any costs either direct or indirect arising from the cancellation.
12.
Liability
We strive to arrive at pick-up points in advance of agreed times.
Occasionally events outside our control (e.g. traffic congestion) cause us to be late. In these circumstances we will endeavour to adjust the agreed booking times to make up for the delay, e.g. by adding a similar period of time at the end of the booking period.
All accidental damage will be chargeable to customer’s credit cards or cash payment made to the company for replacement of damaged items.
Any wilful or malicious act of damage will be reported to the police and charges for criminal damages will be made.
The driver is in charge of the vehicle and it’s passengers during any journey and should they have reason to believe that any of the passengers are behaving in an unreasonable manner they have the authority to evacuate the vehicle and terminate the journey.
The
card holder is responsible for any misbehaviour of his or her
guests. This does not remove the obligations on the individual(s)
who took the action.
Any verbal or physical assault towards the driver will not be
tolerated at any time and if the driver feels that any passenger
is and will be reported to the police immediately and charges
for criminal damages will be made. In any of these circumstances
no refund will be made.
For law and safety reasons customers shall not stretch their arms, legs, head or any part of their body out of the vehicle.
Children under 16 must be companied by an adult at least 18 years of age, for health and safety reasons.
Algarve
Limousines is not responsible for any un-foreseeable event that
may happen during the journey to customers, vehicles, drivers,
entertainers or members of the public.
Customers are not allowed to bring any drinks in to the limousine.
We have a no food policy in all our vehicles.
Use
of prohibited substances and smoking in any of our vehicles
is banned at all times. Should our drivers become aware of any
such transgressions from YOU or YOUR traveling group, We reserve
the right to cancel the hire with immediate effect and eject
all passengers at the first safe place to do so. We will not
be held accountable for any resulting travel costs and we will
inform relevant authorities; passing on relative booking details
for breaches of the law. You indemnify us to do so, by agreeing
to these Terms and Conditions.
13. Complaints Procedure
In the unlikely event that you have a complaint
concerning an reservation through Algarve Limousines, either:-
i.
Email . We will acknowledge receipt of your email within 3 working
days.
ii. Write to .
CDH
Algarve Limousines Unipessoal Lda,
“Quinta da Lua”,
Rua do Reguengo,
Riberia de Algibre,
Benafim,
Loule 8100 - 365,
Algarve,
Portugal.
iii. Telephone 968 154 495 ( +351 968 154 495 from outside of
Portugal). Please note that the telephone line is manned from
9.00am to 5.30pm UK time Monday to Saturday.
A senior manager at Algarve Limousines will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.
Algarve Limousines reserves the right to update the terms and
conditions at any time without notice.
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